On Thursday we went to see PJ Harvey performing at the Victoria Warehouse in Manchester. I was rather a latecomer to her music. I’d always liked some of her songs but it was the release of Let England Shake 5 years ago, with it’s socially aware and political lyrics about Britain’s role in war from Gallipoli to Afghanistan, and effects on people – combatants and civilians – set to simple but imaginative music, that got me interested in her work and which led me to exploring her back catalogue more thoroughly. She continued the political theme in her release earlier this year The Hope Six Demolition Project, with songs inspired by visits to the Middle East and Washington DC.
The audience was made up of a real mix of ages, with quite a high proportion of “oldies” so I didn’t feel out of place.
PJ was accompanied by a band of 9 accomplished musicians, including long time collaborator John Parrish and the show started with them marching in line onto stage beating drums and playing saxophones for the first song, Chain of Keys from Hope Six Demolition Project. This led into a theatrical performance comprising songs from the last two albums with a few older numbers. They moved from one song to another without pausing to introduce the numbers. They only stopped for Polly Jean to introduce the band members (a mix of nationalities – she’s not a Brexiter) towards the end of the set.
The performance was dominated by Polly Jean, a tiny, incredibly skinny, figure dressed in black with long trailing sleeves.
It was an excellent show which I thoroughly enjoyed, reinforcing my admiration for a talented artist.
Fortunately we arrived early. The venue, as the name implies is a former warehouse, a large open space, standing only. We were stood within 10 metres of the stage, close to the front, and had a decent view. However it wasn’t the same for everyone. There was a barrage of complaints from people who arrived later and were stuck at the back and whose view of the stage was blocked by other people. Some tweeted that they couldn’t even get inside the main room.
The venue have responded
“In response to suggestions that this event was ‘oversold’, we would like to clarify that ticket sales were within our licensed capacity and the promoter was working strictly to our guidelines in this area. The safety of our customers and staff is always our main concern. The issues that have been flagged up are operational ones.
“Although this was a very popular gig, there was in fact room for all ticket holders, with space available towards the middle and the front of the crowd. This has been confirmed by feedback from patrons situated in these areas. However, because there was no support act, there was little movement once people had found some space to wait in.
“The Victoria Warehouse loads from the rear, which meant that as more people arrived and the initial crowds remained static, there was a concertina effect that lead to a very busy area towards the rear bar. Those caught up in this have understandably interpreted it as ‘overselling’ of the event. We sent response teams into the crowd to try to move people forwards but with little success.
I don’t think that’s good enough. It is the venue’s responsibility to manage the crowd. By their own admission they clearly failed to do this and the result was that a lot of people were disappointed and their memories will be of these problems rather than an excellent performance.
I have to say I was not impressed by the venue management. I’d contacted them earlier in the week as I wanted to check on car parking near the venue. Once they realised I wasn’t enquiring about parking for the hotel on the site, they clearly weren’t interested and didn’t have the courtesy to respond. So the bad crowd management seems to confirm that the management are only interested in taking the money from their customers and once they have that customer service goes out of the window.