Category Archives: Uncategorized

Greedy bankers and their Bonuses

I think most people are appalled by Bankers giving themselves massive bonuses after being prevented from going bust by taxpayers.  There’s a lot I could go on about here, but lets just look at one aspect. The reason we are told why these obscene payouts are necessary are that they are needed to motivate these employees to do well in these “skilled” tasks. Perhaps the banks need to watch this video of Daniel Pink’s talk at TED Global last year.

Virginmedia – Thanks for messing up my e-mail

My Internet access is via Blueyonder – which is controlled by Virginmedia. I didn’t choose to go with Virgin – they took over the old Telewest cable network some years ago so they were foisted on me.  My experience is that service has deteriorated since they took over. However, for various reasons I’ve stuck with them.

Like many people on the move I access e-mail via my phone and computer.  Until this morning I could download messages on my phone and keep them there so I can refer back to them as the day goes on. I could then download via Outlook on my computer. The messages would then be deleted from my phone at the next sync – which was fine, as I no longer needed them.

All this changed this morning. I knew Virginmedia were about to make changes to their e-mail provision. Supposedly “improving their service”. Well, now I can download an email via my phone, but the next time I sync the message disappears -  in most cases before I’ve had chance to read it!!!!  Not only that, any messages downloaded via my phone now are not downloaded via Outlook on my computer. The only way I can access them is to go on to their webmail service where a copy of the message is retained. I want to access messages via Outlook and not have to log on to their webmail service which is more inconvenient for me.

I thought I’d look on their website for help, but there is nothing on there to give me any guidance on how to get over these problems (if there is something there it’s not easy to find). It’s not easy to contact them either, whether to get help or complain.

Well done Virgin – your “improved service” has messed things up for me good and proper. If something works why try and fix it? Especially if “fixing” it creates problems. Ever thought of trying things out properly before you implement changes to check whether they give your users any problems? Obviously not.

Virgin always like to make out that they are wonderful at customer service. Well I’ve used Virgin trains and I use Virginmedia – and that’s not my experience. This is another example to support that view.